Frequently Asked Questions
Everything you need to know about your Undergold experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all Undergold tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. Our garments often feature a signature contemporary fit; we recommend sizing up for a more oversized aesthetic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship worldwide?
Yes, Undergold World Wide offers global shipping. Please note that international orders may be subject to import duties and taxes upon arrival in your country.
How should I care for my Undergold garments?
To maintain the quality of the fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or high-heat tumble drying.