Returns & Exchanges
At Undergold World Wide, we want you to be fully satisfied with your purchase; if you are not, you may return or exchange your items within 30 days of delivery provided they are in original, unworn condition. All tags must be attached and items must be free of any signs of wear or washing to be eligible for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Ship the Items
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing